How do I join the Black Pepper VIP program?
You can join by visiting any Black Pepper store or outlet. You can sign up online here. If you sign up in store you will automatically have an online account too and vice versa.
What details are required to sign up?
To provide you with a personalised shopping experience, we require your name, email, mobile, address and date of birth. This way we can let you know about our VIP only offers and confirm when your rewards are loaded so you don’t miss out on rewards.
I’ve signed up. What happens next?
Congratulations for joining the Black Pepper VIP Program!
If you have signed up in store, your $10 welcome reward will be automatically generated for you to use on your next purchase. You can use the reward in store or online. For online redemption, please make sure to log in to your account with the same email address provided in store.
If you have signed up online, you will also receive your $10 welcome reward upon confirming your account. You will be able to use this both online and in stores.
I have signed up online – are you sending me my card?
We no longer generate loyalty cards. Your loyalty customer profile will automatically be added to our POS and online database. When shopping in store, please identify yourself when you’re ready to make a transaction. When shopping online, please make sure to log in to your online account.
How can I change my communication preferences online?
You can change your communication preferences in your account dashboard which can be accessed by clicking on ‘Welcome, (name)’ or ‘My Rewards’ and then into Communication Options. There you can tick or untick your preferred newsletter subscription.
I don’t know my password. How can I log in?
All existing members have an online account, even if you’ve signed up in-store.
1. Go to Log In in the top right hand corner of the website
2. Enter email address and password OR use the ‘forgot password’ function if password is unknown.
3. If you are resetting your password, you will receive an email from Black Pepper asking you to follow a link and confirm your new password. If you don’t receive an email, please make sure to check your spam folder or contact our customer service team.
I did not log in when making an online purchase. How do I attach this sale to my loyalty account?
Please email firstname.lastname@example.org or complete an enquiry form with your contact details and your purchase order number.
How do I change/update my email address in my Black Pepper loyalty account?
You can change and update your details by visiting any Black Pepper store or under the My Account section of your online account. Alternatively, email us at email@example.com
How do I redeem a customer reward online?
You must be logged in to your online account to redeem rewards.
1. Once logged in, you’ll see any available rewards in your cart which can be applied to the order by clicking ‘Apply To Order’.
2. The reward will apply to the total balance of the order as line “Loyalty Discount” and deduct from the grand total balance.
3. If you change your mind, you can simply click ‘Remove from Order’ to remove the reward from the order.
The total value of products in the cart must be greater than the available reward balance in order to redeem the reward.
I have a gift card that says it cannot be used online, what do I do?
Our customer service team can help you out with this issue. Contact us via Live Chat, Phone, Email or Messenger and we will fix this for you as soon as possible. You may also visit one of our stores that have re-opened. To find out which stores are open, click here.
Is there a minimum spend on rewards?
No, there isn’t a minimum spend on rewards. However, the welcome reward cannot be used on sale and outlet merchandise.
I haven’t received or can't find my reward, how can I redeem it?
We recommend checking your spam folder if you can’t see the reward email in your general inbox.
In alternative you can visit your local store to redeem it or contact our customer service so that they can locate the reward and help you apply it.
Can I use my reward with other promotions?
Rewardsare not to be used in conjunction with other promotions and cannot be used on the outlet website.
BLACK PEPPER BIRTHDAY FAQ
How do I redeem my birthday reward?
You will automatically receive a $20 reward in your account in the month of your birthday, if you have shared your birthday with us.
If you do not receive a $20 birthday, please contact us at firstname.lastname@example.org so we can update your account.
Each Member will only receive one (1) birthday reward in any 365 day period and a Member can only receive a birthday reward if they have provided their complete date of birth at least one (1) month prior to your actual birth month.
Can I redeem my $20 birthday reward on sale products?
Your $20 Birthday reward can be redeemed on full price, promotional and/or sale merchandise.
How long is my $20 birthday reward valid for?
Your $20 birthday reward is valid for 6 weeks from date of issue. You can check your reward expiry dates under the My Account section of your online account. Alternatively, email us at email@example.com.
BLACK PEPPER WELCOME REWARD
Do I receive a reward when I sign up?
Yes. When you sign up, you will receive a Welcome reward at the value $10 reward to use on your second purchase with Black Pepper.
Can I use my Welcome reward on promotional, clearance or sale items?
No, you can only spend your Welcome reward on full price merchandise, however, there is no minimum spend.
Can I use my Welcome reward together with other reward or offers?
No, the Welcomereward cannot be redeemed in conjunction with any other reward or offer.
How long is my Welcome reward valid for?
Your Welcome reward is valid for 60 days from date of issue.