How do I join the Black Pepper VIP program?

You can join by visiting any Black Pepper store or outlet. You can sign up online here.

 

Why do I need to supply so much detail to join?

To provide you with a personalised shopping experience, we require your name, email, mobile, address and date of birth.

 

I did not log in when making an online purchase. How do I attach this sale to my loyalty account?

Please email info@blackpepper.com.au or complete an enquiry form with your contact details and your purchase order number.

 

How do I change/update my email address in my Black Pepper loyalty account?

You can change and update your details by visiting any Black Pepper store or under the My Account section of your online account. Alternatively, email us at info@blackpepper.com.au.

 

I have received an email stating that I have a voucher to be redeemed, although I think I may have been rewarded incorrectly. Who do I contact to fix this?

Please contact info@blackpepper.com.au for all VIP reward enquiries.

 

How do I earn points and rewards?

Every time you spend $1 in-store or online, we will reward you with 1 point. When you collect 150 points this will automatically be converted into a $10 Reward for you to redeem on your next purchase. You must be logged into your account online when shopping in order to earn points.

 

How do I redeem rewards?

Rewards are attached to your VIP Member account. To redeem your rewards in-store simply provide your details to the store assistant to look you up in the system and they will redeem any available rewards on your purchase. To redeem your rewards online, you must log in to your online account and then select ‘apply rewards to order’ when in your cart.

 

How long are my rewards valid for?

Rewards earned from points are valid for 60 days from date of issue. Birthday rewards are valid for 6 weeks from date of issue. You can check your reward expiry dates under the My Account section of your online account. Alternatively, email us at info@blackpepper.com.au.

 

How long are my points valid for?

Every time you spend $1 in-store or online, we will reward you with 1 point. Points are valid for 12 months from the date they were earned.

 

Can I redeem rewards on sale products?

Rewards earned from points, your Welcome reward and Birthday Rewards can all be redeemed on full price and/or sale merchandise. Please check the terms stated for any other rewards.

 

How do I redeem my birthday reward?

Purchasing Gift Vouchers and postage/delivery services do not contribute towards earning points and rewards cannot be redeemed on these items.

 

My reward has expired, what can I do?

If your reward has recently expired before you were able to redeem it, please contact us at info@blackpepper.com.au.

 

I made a purchase online but can’t see my points yet

When shopping online, please ensure that you are logged in to your online account so that you can accumulate points. Points and/or rewards are issued upon the dispatch of your order from our warehouse. Therefore, please allow up to 10 business days for the points/rewards to appear on your account.

 

Is there anything I can’t earn points or redeem rewards on?

When shopping online, please ensure that you are logged in to your online account so that you can accumulate points. Points and/or rewards are issued upon the dispatch of your order from our warehouse. Therefore, please allow up to 10 business days for the points/rewards to appear on your account.