BLACK PEPPER VIP FAQ
How do I join the Black Pepper VIP program?
You can join by visiting any Black Pepper store or outlet. You can sign up online here.
Why do I need to supply so much detail to join?
To provide you with a personalised shopping experience, we require your name, email, mobile, address and date of birth.
I did not log in when making an online purchase. How do I attach this sale to my loyalty account?
How do I change/update my email address in my Black Pepper loyalty account?
You can change and update your details by visiting any Black Pepper store or under the My Account section of your online account. Alternatively, email us at firstname.lastname@example.org.
BLACK PEPPER BIRTHDAY FAQ
How do I redeem my birthday voucher?
You will automatically receive a $20 voucher in your account in the month of your birthday, if you have shared your birthday with us. If you do not receive a $20 birthday, please contact us at email@example.com so we can update your account. Each Member will only receive one (1) birthday voucher in any 365 day period and a Member can only receive a birthday voucher if they have provided their complete date of birth at least one (1) month prior to your actual birth month.
Can I redeem my $20 birthday voucher on sale products?
Your $20 Birthday voucher can be redeemed on full price, promotional and/or sale merchandise.
How long is my $20 birthday voucher valid for?
Your $20 birthday voucher is valid for 44 days from date of issue. You can check your voucher expiry dates under the My Account section of your online account. Alternatively, email us at firstname.lastname@example.org.
BLACK PEPPER WELCOME VOUCHER
Do I receive a voucher when I sign up?
Yes. When you sign up, you will receive a Welcome voucher at the value $10 voucher to use on your second purchase with Black Pepper.
Can I use my Welcome voucher on promotional, clearance or sale items?
No, you can only spend your Welcome voucher on full price merchandise.
Can I use my Welcome voucher together with other voucher or offers?
No, the Welcome voucher cannot be redeemed in conjunction with any other voucher or offer.
How long is my Welcome voucher valid for?
Your Welcome voucher is valid for 60 days from date of issue.