Delivery Info

Note: All rates are calculated in Australian dollars (AUD)

Australia & New Zealand - orders $100 or over

Aust 1-10 / NZ 10-15 business days (FREE)

Australia - orders under $100

1-10 business days ($8.00)

New Zealand - orders under $100

10-15 business days ($9.95)

Within Australia, Black Pepper sends parcels via the Australia Post E-Parcel service so please allow 1-10 days for delivery. If you have specific needs please contact our Customer Service Department on 1800 001 399 or email at info@blackpepper.com.au

A signature is required upon delivery so please select an address where someone is available during business hours to receive your purchase. If for some reason your parcel cannot be delivered, a card will be left and you will then be required to pick up your parcel at the designated post office.

For orders to New Zealand, we send our parcels via Australia Post International Registered Post service. Please allow 5-10 business days for delivery.

New Zealand is a flat rate of $9.95 for all orders under $100.

Sometimes we cannot source all items from one location and we need to split an order across two or more separate deliveries. You should receive a tracking notification email for each parcel that is shipped to you. You will then be able to track your parcel progress via Australia Post website https://auspost.com.au/mypost/track/#/search Please note that items shipped separately may be delivered to you on different days and times.

At Black Pepper, we strive to provide accurate estimates for delivery timeframes to our valued customers. These estimates are based on our internal processing and fulfillment times, as well as the standard delivery estimates provided by Australia Post, our trusted shipping partner.

However, it's important to note that delivery timeframes are estimates and may be subject to variations beyond our control. While we make every effort to ensure timely delivery of your orders, we cannot guarantee the exact arrival time of your goods.

In cases of delayed delivery, Black Pepper will not be held liable for any delay or failure to deliver goods to you or your nominated recipient. As we utilize an independent third-party shipping company, we are unable to exert direct control over the delivery process once the package has been dispatched.

Nevertheless, our dedicated team is committed to providing assistance and support in the event of delivery issues. We will promptly follow up with Australia Post on your behalf and endeavor to resolve any delivery-related issues to the best of our ability.