Returns Policy

This policy only applies to items purchased from this online store.

We appreciate it's not always easy buying the perfect garment/item online and we understand that you may need to return items occasionally.  You may simply have changed your mind.

You may return your online purchase, even if there is nothing wrong with the garment/item, by either:

  • Posting it back to our online store; or
  • Visiting a Black Pepper store  

Item(s) must be received back within 30 days of the date of receiving your order.  
After 30 days, Black Pepper cannot accept returns for any reason other than if it is faulty (detailed further below).

Unless faulty, the following items are also non-refundable/exchangeable: lingerie, hosiery, jewellery, headwear accessories including fascinators, cosmetics and nail polish


We are happy to accept item returns for a refund or exchange where:

  • the goods are in saleable condition;
  • the goods have not been worn or used;
  • the goods have the original tags still attached;
  • the goods are received back within 30 days of receiving your order;
  • are accompanied by proof of purchase /invoice if not returning via free returns process,


We agree that the items are:

  • Faulty (unless caused by you);
  • Have been wrongly described; or
  • Are different to the goods that you ordered.

We will then refund you the purchase price (excluding the freight fee). Please note that gift cards are non-refundable/exchangeable for cash.


To return an item:

1.)     Pack your item in secure packaging

2.)    Send package using the prepaid label. You can download your prepaid label by clicking here.


To return an item:

1.)     Pack your item in secure packaging

2.)     Include a copy of your invoice or proof of purchase with your item

3.)     Please also include a fully completed Returns Authorisation Form. This was supplied with your order. Or click here to print a copy of the Returns & Exchange Form.

4.)     Send package including invoice and Returns Authorisation Form via a prepaid and traceable method to ensure safe and documented delivery to:  

Black Pepper Brands Returns Department 

101 Warehousing, 35 National Drive

Truganina VIC 3029


Please note that Black Pepper take no responsibility for missing incoming deliveries. Return shipping charges are not refundable.

Please allow two weeks from the day you returned your order for your return or exchange to be processed and for your account to be credited.


If you have received a faulty garment/item from an online order, please contact our Customer Service Department on +61 1800 001 399 or

If you are returning the item by post to us, please contact our Customer Service Department for a reply paid number.  The alleged fault must be clearly identified to us in order for the item to be assessed.

Black Pepper will reimburse any reasonable shipping charges for return of goods that are deemed faulty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded. 

Please note these are Black Pepper online terms & conditions only and differ to our in-store terms & conditions.

For any further queries please contact Customer Service:  Monday-Friday 8:30 am- 4: 45pm via email at or via phone on +61 1800 001 399 (Australia) or +61 3 9902 5111 (New Zealand).