PEPPERCORN LOYALTY TERMS & CONDITIONS

blackpepper.com.au

MEMBERSHIP

An individual becomes a Member as at the Join Date.

Upon joining the Black Pepper Loyalty Program, a Member will receive a $10 Welcome Reward and be allocated to a Black Pepper Loyalty Program tier on the basis of their transaction spend. When they spend $50 or more the reward program will be activated. Some terms and conditions apply to the value of the reward based on spend.

Any Members who were Members prior to the Effective Date (09/05/2022) will be allocated to a Black Pepper Loyalty Program tier on the basis of the Member's spend balance, which must be greater than $50, for the period being twelve (12) months prior to the Effective Date and deemed to accept the Member Terms and Conditions on and from the Effective Date.

Members may not transfer their account or Rewards to another person.

TIERS & ASSOCIATED REWARDS

Members are allocated to tiers on the basis of their Spend Balance (a Member's 'status')

A Member may move at any time to a higher tier in the Black Pepper Reward Program when that Member’s Spend Balance qualifies them to move to the higher tier.

On each Member’s Anniversary, a Member’s status will be determined by the Member’s Tier Spend Balance and the Member will, depending on the Member’s Tier Spend Balance, either retain their Member Status or be moved to a different tier and the Member’s Tier Balance will reset to $0.The Member’s status will then remain in that tier until the next Anniversary unless the Member’s Spend Balance qualifies the Member to move to a higher tier.

If at any time a Member’s status changes resulting in the Member changing tiers, they may receive a carryover amount into their Tier Spend Balance. The carryover amount is calculated from the transaction that moves the member to a higher tier and will count towards the member retaining their current tier on their anniversary date. For example if a member joins and spends $200, they will enter the White tier and $50 will carry over to their Spend Tier Balance. The $50 will count towards them retaining their White tier for another 12 months.

All Valid Purchases will contribute to a Member’s Spend Balance and Member’s Tier Spend Balance.

All Valid Purchases that are returned for a refund will be subtracted from a Member’s Spend Balance and Member’s Tier. This may result in the Member having a negative Spend Balance or Tier Balance.

Welcome Reward:

You will automatically receive a $10 reward on completing the sign up of your account to use on your next full price purchase You must correctly enter your name, email, mobile, address and date of birth when signing up to qualify. This reward will expire 60 days from date of issue. You will only receive one(1) Welcome Reward for joining the Black Pepper Loyalty Program.

Birthday Reward:

You will automatically receive your allocated Birthday Reward based on your current tier you are in at the time the Birthday Rewards are generated, being the first (1) of each month. Birthday Rewards will only be activated after a minimum spend of $50. If you move a tier after the first (1) of the month you will not receive a second (2) birthday reward or an upgrade in value if the reward has higher monetary value.

To redeem a Birthday Reward in store you must show the Birthday Reward and present photo ID.
A Member can only receive a Birthday Reward if they have provided their complete date of birth at least one (1) month prior to your actual birth month.

Each member will only receive one (1) Birthday Reward in any 365 day period. A past birthday prior to sign up cannot be redeemed.
The Birthday Reward will expire 60 days from date of issue.

Anniversary Reward:

You will automatically receive your allocated Anniversary Reward based on the tier you are in, into your account twelve (12) months after your joining date. Anniversary Rewards will only be activated after a minimum spend of $50. Each member will only receive one (1) anniversary reward in any 365 day period.

The Anniversary Award will expire 60 days from date of issue.

MEMBER TIERS

Green Tier

Members with ‘Green Tier Status’ spend between $50 to $149 in a twelve(12) month period are eligible to receive the following Rewards:

$20 Birthday Reward

White Tier

Members with ‘White Tier Status’ spend between $150 to $499 in a twelve (12) month period are eligible to receive the following Rewards:

$20 Birthday Reward

$10 Anniversary Reward

Member only Offers

Loyalty Rewards

Pink Tier

Members with ‘Pink Tier Status’ spend between $500-$999 in a twelve (12) month period are eligible to receive the following Rewards:

$20 Birthday Reward

$20 Anniversary Reward

Member only Offers

Loyalty Rewards

Red Tier

Members with ‘Red Tier Status’ spend between $1000-$1999 in a twelve (12) month period are eligible to receive the following Rewards:

$20 Birthday Reward

$25 Anniversary Reward

Member only Offers

Premium Loyalty Rewards

Priority Invitation to Events

Black Tier

Members with ‘Black Tier Status’ spend $2000+ in a twelve (12) month period are eligible to receive the following Rewards:

$25 Birthday Reward

$30Anniversary Reward

Member only Offers

Premium Loyalty Rewards

Priority Invitation to Events

Surprise Gifts